Refund policy

At Adena Glow, we want our customers to be happy with their purchase. If you are not fully satisfied with your order, please read our Return and Refund Policy below.

We accept return or refund requests for items that are damaged, defective, incorrect, or missing. Customers must contact us within 7 days of delivery to report any issue with an order.

To request a return or refund, please contact us with:

Your order number
Clear photos or video of the item
A short explanation of the problem

Items must be unused, unworn, unwashed, and in their original condition with packaging, tags, and accessories included where applicable.

For hygiene and safety reasons, some items may not be eligible for return, including used apparel, opened products, damaged items caused by customer handling, or toys that have been used or altered.

If your return request is approved, we will provide instructions for the next steps. Depending on the situation, we may offer a replacement, store credit, or refund.

Refunds, if approved, will be issued back to the original payment method used at checkout. Please note that refund processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our mistake, such as sending the wrong item or a defective product.

Adena Glow reserves the right to refuse returns or refunds if the item does not meet our return conditions.

By placing an order on adenaglow.fit, you agree to this Return and Refund Policy.

For return or refund questions, please contact us:

Adena Glow
Website: adenaglow.fit
Email: support@adenaglow.fit