At Edena Glow, we work to process and ship your orders as quickly and safely as possible. This Shipping Policy explains how shipping and delivery are handled for orders placed on our website.
All orders are processed after successful payment confirmation. Our standard order processing time is 1–3 business days. Orders are not processed on weekends or public holidays.
We offer flat rate shipping of $4.99 on orders placed through our website. This shipping cost will be shown at checkout before you complete your order.
Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking details, if tracking is available. Please allow some time for tracking information to update after your order has shipped.
Delivery times may vary depending on your location, product availability, shipping carrier, and any delays outside of our control. Estimated delivery times shown at checkout are only estimates and are not guaranteed.
Please make sure your shipping address is complete and correct before placing your order. Edena Glow is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Once an order has been handed over to the shipping carrier, Edena Glow is not responsible for carrier delays caused by weather, holidays, transportation issues, incorrect address information, or other events beyond our control.
If your package is marked as delivered but you have not received it, please first check with your local carrier, neighbors, building office, mailbox, front door, or delivery location. You may also contact us and we will try our best to help.
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue.
For shipping-related questions, please contact us:
Trade Name: Edena Glow
Website: https://edenaglow.fit/
Phone: +1 803 599 8626
Email: support@edenaglow.fit