At Edena Glow, customer satisfaction is very important to us. We offer a 30-day return policy for eligible orders delivered within the United States.
Customers may request a return within 30 days of the delivery date if the item is damaged, defective, incorrect, missing, or not as expected.
Return Window:
Customers must contact us within 30 days of receiving the order to request a return or refund.
Return Cost:
Returns are free for customers in the United States. If your return request is approved, we will provide return instructions and, where applicable, a prepaid return label.
Return Eligibility:
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition. Original packaging, tags, labels, accessories, and any included items should be returned where applicable.
For hygiene and safety reasons, some products may not be eligible for return if they have been opened, used, washed, altered, damaged by customer handling, or returned without original packaging.
How to Request a Return:
To request a return or refund, please contact us with your order number, clear photos or video of the item if there is an issue, and a short explanation of the reason for return.
After we review your request, we will provide the next steps. Depending on the situation, we may offer a replacement, store credit, or refund.
Refunds:
Approved refunds will be issued back to the original payment method used at checkout. Refund processing times may vary depending on your bank or payment provider.
Shipping Fees:
Original shipping fees are non-refundable unless the return is due to our mistake, such as sending the wrong item, a defective product, or an incorrect order.
Edena Glow reserves the right to refuse returns or refunds if the item does not meet our return conditions or if the request is made after the 30-day return period.
For return or refund questions, please contact us:
Trade Name: Edena Glow
Website: https://edenaglow.fit/
Phone: +1 803 599 8626
Email: support@edenaglow.fit